Job Description
- Join our client's dynamic Customer Service team to deliver exceptional service and sales support.
- Bayswater location
- This role reports directly to the Customer Service Manager, offering a supportive work environment.
- If you're passionate about Italian food and culture, this is the perfect opportunity to work with prestigious Italian brands!
- Answer incoming calls and emails with professionalism, redirecting as necessary.
- Process sales orders, manage customer queries, and provide administrative support.
- Support sales efforts, including generating quotations and managing customer accounts.
- Previous experience in customer service is preferred.
- Understanding of customer service principles and practices.
- Familiarity with Italian food products is a plus.
- Strong interpersonal and communication skills, both verbal and written.
- Excellent time management, organisation, and problem-solving abilities.
- Proficiency in Excel and Word for data processing and administrative tasks.
- Adaptability and self-motivation.
- Attention to detail, accuracy, and customer service orientation.
- Ability to work independently while maintaining confidentiality and using sound judgment.
- Cultural awareness and sensitivity, along with respect for others.
- Team player with patience and commitment to maintaining high standards.
