Job Description
Having experience with integration testing is essential for this role. The ideal candidate would have experience in integration testing between Genesys Cloud and Salesforce CRM.
This is a hybrid Melbourne based role, so please do not apply if you are living outside of Victoria.
Key Responsibilities
- Test Strategy & Planning: Develop and document test plans, strategies, and test cases specific to the integration of Genesys Cloud and Salesforce CRM.
- Integration Testing: Conduct end-to-end testing of APIs, data flows, and system interactions to validate seamless functionality between the platforms.
- Troubleshooting: Identify, document, and collaborate with developers to resolve integration issues, ensuring optimal performance and reliability.
- Automation: Build and execute automated test scripts for repetitive testing tasks to enhance efficiency.
- Collaboration: Work closely with developers, business analysts, and project managers to ensure alignment on requirements and deliverables.
- Reporting: Provide detailed test results, defect tracking, and status updates to stakeholders.
- Technical Expertise: Proven experience in testing integrations between Genesys Cloud and Salesforce CRM.
- API Knowledge: Strong understanding of REST/SOAP APIs, including tools like Postman or SoapUI for API testing.
- Test Automation: Proficiency in using automation frameworks (e.g., Selenium, JMeter) for integration testing.
- Problem Solving: Exceptional analytical and debugging skills to identify and resolve issues effectively.
- Collaboration: Excellent communication skills to work in cross-functional teams.
- Familiarity with Agile/Scrum methodologies.
- Experience with other CRM or contact centre platforms.
- Knowledge of CI/CD pipelines and tools such as Jenkins, Git, or Bitbucket.
- ISTQB certification or similar is a plus.
If this sounds like a good fit for you, please apply directly!
