Job Description
We are representing a company in the FMCG industry who are seeking an exceptional Customer Experience Representative to provide a great service to their customers at both the state and national levels. The team is driven by a commitment to excellence, a passion for customer satisfaction, and a collaborative approach to achieving their goals.
Role Overview:
In this role, you will be responsible for managing customer interactions, ensuring a seamless experience for both retail and independent buyers. Your primary focus will be on delivering outstanding service, resolving complex issues, and maintaining accurate data entry to support operations.
Working Conditions:
- Hours: Monday to Friday, 6:30 AM to 3:00 PM
- Location: On-site in their Coburg office
- Salary: $70,000 - $75,000 per annum plus superannuation
Key Responsibilities:
- Manage customer inquiries and requests via phone and other communication channels.
- Provide personalised support to customers, addressing their needs with professionalism and efficiency.
- Resolve escalated issues and complaints, demonstrating empathy and problem-solving skills.
- Ensure accurate and timely data entry into our systems, maintaining high standards of quality and attention to detail.
- Collaborate with team members to streamline processes and improve the overall customer experience.
- Adapt to changing priorities and work effectively in a fast-paced environment.
- Contribute to team meetings and discussions, sharing insights and best practices to drive continuous improvement.
Skills and Qualifications:
- Strong communication skills, with the ability to interact effectively with diverse customers.
- Previous experience with JD Edwards or similar programs is advantageous.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Exceptional attention to detail and accuracy in data entry.
- Ability to work well in a team environment, demonstrating flexibility and resilience.
- Experience in call centres, retail, or similar environments is preferred.
- Commitment to delivering exceptional customer experiences and achieving high levels of customer satisfaction.
